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Terms of usage
Terms of usage
Note. Please accept the terms with “Accept” button in the end of the page.
These terms of use apply to the use of the Villeriina.net online service (hereinafter the Service) produced and maintained by Promina Oy (hereinafter the Service provider). As a user of the service, you agree to act in accordance with these terms of use, other rules and instructions concerning the use of the service, and Finnish laws and good manners. Violation of the rules may result in the deletion of the sales announcement or user account. Using some parts of the Service (such as buying and selling) requires user registration. Please note that these terms are a translation of original Finnish terms. If the version differs from the Finnish version, the Finnish version shall always prevail.
Users
- The user of the service must be at least 15 years old. Children under the age of 15 may use the service under the supervision and approval of their guardians.
- Use as a seller or customer requires registration with up-to-date personal information (e.g. email).
- Usernames are personal. Please, notify the administrator if you suspect that your account has been taken over by someone else.
- The service provider has the right not to grant access in a situation where not all user information has been provided or has been provided inappropriately.
- The service users can leave reviews of the stores or products they have purchased. Service administrator can remove inappropriate reviews.
- User information is in principle confidential. However, the service has the right to disclose certain information to another user in connection with the purchase transaction, e.g. to provide the vendor information about the buyer and vice versa.
- The service provider has the right to remove the non-compliant user from the service and the right to close the user account when the user violates these terms of use, law or good manners, or if the user has not logged in for twelve (12) months.
- Users’ personal data is processed in accordance with the EU Privacy Regulation. If you wish to delete your data completely, please notify the administrator. See more from the page “Privacy policy”
- The service stores certain user actions in order to facilitate the use of the service, e.g. with Internet browser cookies. See more from the page “Cookies ”
Shipping and returning
- Product shipping cost can be calculated only when user address is known. You can see them in shopping cart before purchase.
- Every vendor in the service has their own shipping and return policies.
- The buyer is obliged to check the delivery and return terms related to the product on the product page.
- The purchase of products has protection and the right of return in accordance with the EU Consumer Protection Act.
Agreement
- The agreement between the user and the service provider will be valid when the user accepts these terms of use and the service provider grants the user the right to use the marketplace.
- The agreement is valid until further notice. Either party may terminate this agreement without notice by email or service without giving reasons.
- Upon termination of the agreement, the service provider closes the user account and removes any material stored by the user from the service once the user’s possible debts have been processed.
- The service provider has the right to transfer the contract to a third party if the transfer is related to the sale of the service or part thereof or to a change in the service provider or intermediary.
Disputes
- Any disputes arising from the sales and their settlement are the responsibility of the parties to the transaction. The Service provider does not act as a judge in resolving disputes arising from transactions, but the maintenance may provide suggestions for finding a settlement.
- If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en). Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advice (https://www.kkv.fi/en/consumer-advice/). Disputes can also be resolved through the The European Online Dispute Resolution Platform (ODR) (http://ec.europa.eu/odr)
- Any disputes between the service provider and the user will be resolved through negotiations between the parties. If the parties cannot reach an agreement, the dispute will be resolved in the Helsinki District Court. However, if the dispute concerns both a matter within the jurisdiction of the Market Court (for example, an infringement of intellectual property rights) and a matter related to these Terms of Use, the dispute will be resolved in the Market Court. The customer can also bring an action in the lower court of the place where he is domiciled.
Important information about the service
- The service is in principle available 24 hours a day. However, the service provider has the right to temporarily disable the service or any part thereof due to maintenance, installation, modification, public order and safety, overloading of the system or any other similar reason.
- The service provider makes no warranties, express or implied, as to the operation or features of the service and does not warrant that the service will be uninterrupted or error free.
- Under no circumstances is the service provider a party to the transactions related to the product sales, ie. the sales transaction takes place between the vendors and the customers, on the terms specified by the vendors.
- The service provider has the right to add, change and remove parts of the service, as well as change the free parts of the service into paid services or terminate the service partly or in full.
- The service provider shall, where reasonably practicable, endeavor to inform the user in advance of any changes and interruptions in advance through the service or in any other manner it deems appropriate. The changes will take effect as soon as they are implemented.
- The service provider reserves the right to interpret freely and, if necessary, to amend and supplement the rules. If necessary, the administrator also has the right to request a supplement to the product description.
- The service provider is not responsible for the content or correctness of the service (eg. product descriptions), except for the content produced by the service provider itself. The service provider is therefore not responsible for e.g. the accuracy of the user, store or product information, the accuracy, authenticity or legality of the products sold, the accuracy of the information provided by the user or whether the user has legal capacity to make sales or purchases.
- Under no circumstances shall the Service provider be liable for any direct or indirect damages in any way related to the service or its use, information or notices available through the service. The service provider is also not liable for any damage caused to the user or third parties by the use of the service or by malfunctions, technical defects, malicious software, links or breaks.
- The service provider has the right to unilaterally change these Terms of Use by notifying the User by e-mail or via the service. The changes will take effect fourteen (14) days after the notification. The user accepts the changes made by using the Accept button provided. Upon receipt of the changes, the user may terminate the entire agreement by e-mail or via the service before the change takes effect.
- The service provider reserves the right to submit material added by the users to the authorities in cases of criminal suspicion.
Content rights
- The service provider has the right to use the images and other material uploaded by the user in all sales and advertising actions for the service. Users retain copyright to the material they upload to the service.
- When the user decides to leave the service, they have the opportunity to delete all material related to them, such as their own data, and sales and purchases. See more from “Privacy policy” page.
- Note that after user has left the service, the service provider has no obligation to modify or delete marketing material that has been published earlier, even if they use material uploaded by the user.
Additional terms for vendors
- The vendor can be a company with a Finnish business ID.
- The sales announcement (product page) made in the service is always binding on the vendor. Each vendor is responsible for their own product data and undertakes to state the characteristics of the product being sold truthfully and in a sufficiently comprehensive manner.
- Vendors must sign an agreement with Checkout Finland payment gateway as sellers in the Villeriina.net service and they are fully responsible for all activities related to their own company, such as VAT taxation, product deliveries and returns. Villeriina.net uses Checkout Finland online services to manage these agreements.
- Each seller undertakes to write their own shipping and return policies to the service, and to check the product shipping costs are shown correctly to customers.
- This website sells gift cards that can be used as payment method in all vendor stores. If the buyer has used this kind of gift card to pay products, page administration will send the used amount to vendor bank account deducted with bank transfer cost and vendor user group sales commission fee.
Sellable products
- Products must be designed or manufactured by the vendor, or custom work done by the vendor after the order. Also products designed or made by another Finnish company are allowed, if vendor has a reseller contract.
- Products can be physical or virtual (e.g. a lecture) or downloadable (e.g. instructions).
- A service, like repair sewing, is counted as a product. They have their own Custom work category.
- The product description can be written in Finnish or English. Service provider reserves the right to make product description language translations.
- The vendor is responsible for ensuring that she has the right to sell the products. The service provider is not responsible for unauthorized sales.
- The vendor is responsible for ensuring that she has the copyright and other rights to the image and other material she uploads to the service.
- Video links may be added to also non-self-made videos if they contain the product for sale.
- The price of the product must include value added tax. The seller is responsible for product pricing.
- The service provider can charge a sales commission from vendors for products sold, depending on subscription pack selected by the vendor.
- If the buyer does not redeem the product she has purchased and the product is returned to the vendor, the vendor may request a commission refund from the maintenance. Refunds must be requested within 60 days of the transaction. The administrator processes the refund requests and refunds the sales commission with the next upcoming invoice. The refund will be deducted with refund related payment transfer costs.
- Do not send products to the buyer before the payment has been made.
- You can also allow Local pickup as payment method. Mark then the order complete manually in vendor dashboard.
Review of products
- The description of the product is checked before the publication and after changes.
- Each product may be presented only once.
- Vendor may sell the same products also in other web or physical stores.
- If the product description contains anything inappropriate, discriminatory, questionable, harmful or offensive to the service provider, other users or third parties, it will not be accepted for publication.
- Any illegal, such as counterfeit or pirated products are not allowed.
- Administrator approves new products as soon as possible. This is a manual review, so there may be delays.
Vendor-made purchases in service
- The service provider invoices the vendors for the services electronically. The vendor can pay with the payment methods offered. In the event of a late payment, the service provider has the right to send a reminder invoice to the vendor and to charge interest on arrears and a reminder fee. The service provider may also transfer the receivable to a collection agency. In addition, the service provider has the right to block the user’s access to the service or to discontinue the paid services ordered by the seller and to stop selling the seller’s products.
- The user does not have the right to cancel the paid service or the products or services acquired through it after the performance or delivery of the service or product in question has been started electronically on the basis of the user’s order. The vendor acknowledges that by accepting these terms of use, she has received a notice of no right of withdrawal pursuant to Chapter 6, Section 14 of the Consumer Protection Act.
- You may check the up-to-date price list on the “Seller information” page.
- The service provider reserves the right to change the price list of the service, in which case users will be informed about it, for example on the service’s website and / or by e-mail.
If we change these terms, we will ask your approval again.
